Reservations are made in one hour increments; however, the candle-pouring process takes between 35 to 45 minutes.

Our Candle Lab experience is $38 and covers all aspects of the candle-pouring process. From choosing your vessel and scent to pouring the candle, it’s all included! 

Please request a cancellation at least 24 hours in advance in order to receive a refund. For reservation changes or cancellation requests, contact katie@waxbuffalo.com. 

Outside food is totally welcome, however, outside beverages are not.

Absolutely! From bottles of bubby to our curated selection of beer, wine  and cocktails, we have a drink for everyone. Enjoy a drink (or two!) while you make your candle masterpiece. Feel free to browse our menu before you pop in! 

No, our liquor license does not allow outside alcoholic beverages. We’ve got you covered, though! Choose from our curated selection of wines, beers/cider, cocktails, non-alcoholic
beverages and more! Take a peek at our drink menu. 

Reservations are not required–you’re always welcome to walk-in for a visit; however, we cannot guarantee availability without a reservation. Making an online reservation is the best way to ensure that you get your buns in the Candle Lab! 

You know us, we love a good party or celebration! Join us for a birthday, bachelorette party, work event, or whatever has you getting together. We'd love to help you plan the perfect event. Just reach out to Katie Henning at katie@waxbuffalo.com for more details. 

Our Haymarket location can accommodate up to 12 guests at a time. It’s perfect for a smaller, more intimate event! 

Our Prescott location can accommodate over 30 guests per hour. Ideal for larger events, parties, or celebrations. 

Your Candle Lab creation is uniquely yours, thus completed Candle Lab candles are not eligible for returns or exchanges.

The Candle Lab is an experience that humans of all ages will enjoy! Please note that guests under 15 years of age must have an adult present for the duration of the Candle Lab experience.

You are welcome to bring in a used Wax Buffalo vessel to be re-poured. Please note that in order to refill, the vessel must be completely cleaned out! You can also purchase at-home refill kits and enjoy the process of refilling your candle in the comfort of your own home! Because our vessels and jars go through significant testing prior to use, we are not able to refill non-Wax Buffalo vessels. 

We get it–life happens! If you need to make any changes or cancel your reservation, please reach out to katie@waxbuffalo.com. 

Candles will be ready for pick-up 2 hours after being poured, as they take a bit to cure. Feel free to enjoy one of our neighboring shops, restaurants, bars, bakeries and coffee shops while you wait! We will hold Candle Lab candles for 30 days.

Yes! Online reservations are made for one candle each, but if you decide to pour multiple candles, just let us know when you’re in-shop!

Absolutely! We offer domestic shipping for a flat rate of $7.95. We will safely package and ship your candle (and any other purchases!), no problem!